News

We're Hiring! Would you like to work with us?


Posted in: Supported Living, Posted on Wednesday, 27 October 2021, Posted By: Leah Bowen

Location:                           Location independent

Reporting To:                    Operations Director

Job Title:                           Relationship Manager

Working hours:                 4 - 5 hours per working day

Pay:                                    Negotiable – self employed

Commission:                     Results based commission

Do you want to be involved in helping to create more homes for people in society who need them the most? Supported Living Gateway is a new ambitious business with a plan to change the way property investors and supported living providers connect. We are at an exciting stage of growth and are looking for a special person to join our team.

A lot of our business activity is driven from our bespoke website www.supportedlivinggateway.com. The main purpose of the website is to create more homes for supported living tenants. We do this by connecting property investors and care and housing provider clients with a target of agreeing new leases between the two parties. Whilst a lot of the activity is carried out purely on the website, we do need to assist our clients at various points.

You will be the right person to join our team if you enjoy talking to people and helping people while knowing you are making a difference to the lives of others. We need someone who can connect with our customers over the phone or Zoom and can help them to use our service.  Your role will be key to keeping our customers engaged and using our service and will play a crucial role in creating more business.

Essential skills

  • You will be a fast learner who can work independently and manage your own workload
  • You will have good IT skills and will be able to learn to use our systems and CRM. You must have high capacity and reliable access to the internet
  • You can communicate clearly with a wide range of individuals by written and spoken methods
  • You can prioritise work and escalate problems to the rest of the team
  • You will have good attention to detail
  • You will be able to communicate with the team and maintain notes well to maintain business continuity
  • You will be good at time management and work to deadlines
  • You will be able to make our customers feel special
  • You will be results driven and commercially aware

Nice to have

  • Do you understand property investing?
  • Do you have experience of the care and support sector?
  • Do you understand Supported Living?

These are not essential but would really help you to have a running start in the role.

Our customers will need you:

  • To help them to learn to use our site, to make sure they are getting the most from the services we offer
  • To answer their queries and understand and support them when things aren’t going to plan
  • To liaise with property investors and supported living providers after property viewings have happened, to support them and help them agree on deals
  • To keep in touch with them regularly, helping them remember our service is there for them
  • Be their ‘go to person’ in our business when they need help or have a problem

You will get the chance to work alongside our ground-breaking team and learn what we do. We will offer you training in supported living property investing and the team will be around to support you.

Location is not important as the whole team works remotely, as long as you can work 4-5 hours a day within the UK working day, Monday to Friday.

Key Responsibilities:

Customers

  • To onboard our care and housing clients to the service, ensuring that they are appropriate for our business and understand what we do
  • Engage with clients who are not getting benefit from our site to discover why and resolve any issues
  • Explain other services available to our clients e.g. buy-to-order, training, affiliates
  • Regular calls to members to ensure we stay at the front of their mind

Deal (Lease) Management

  • Chase outstanding issues and progress deals to resolution:
    • Obtain feedback after viewings
    • Provide feedback to other relevant party and move deal to negotiation status or close
    • Track progress of deals once in negotiation by following up with all parties by email or phone
    • Support both parties to understand each other and reach an agreement, escalating as necessary to team/professionals as required

Other

  • Ensure our CRM system is kept fully up to date with all client activity
  • Communicate with wider team and propose improvements to our processes and service
  • Respond to emails and action them as required
  • Actively support the wider team if required

 

If you are interested in applying for this role, please send your CV and a covering letter to hello@supportedlivinggateway.com by Friday 5th November.  Please quote job reference SLG/RM.

 

Photo by Tim Mossholder on Unsplash


Property Investor Care/Housing Provider

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